Frequently asked questions
Answers to the most common questions from owners and tenants.
Owners
What types of buildings do you manage?
Residential rental buildings, from plexes to multi-unit buildings. Write to us to check whether yours is a fit.
How much do your services cost?
Fees are agreed in writing, based on your building and the services you choose.
What can you decide on my behalf?
Only what is written in your mandate: authority, spending amounts and communication rules are set out in advance.
How will I stay informed?
Through owner reports and the portal, where you review your buildings, units and expected rents.
Which cities do you serve?
Greater Montréal (including Laval and Longueuil), Gatineau and Québec City.
Do you buy or sell buildings for me?
No. We focus on residential rental management.
Tenants
How do I make a service request?
Call or text +1 438 900-6040, at any hour.
Who answers?
Our virtual assistant Livia takes your request, then a PLEXIA team member reviews it.
Can I speak to a person?
Yes, at any time: say "person" on the phone or reply PERSON by text.
What if it's an emergency?
Dial 9-1-1 first for fire, gas, flood or danger. Then contact PLEXIA.
Are my calls recorded?
Yes, to handle your request. If you prefer not to be recorded, say "person" at the start of the call. Conversations are kept for 90 days.
How do I stop text messages?
Reply STOP.